Sending a file link on groupwise

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My suggestion is that before enabling the integration have in place a working backup strategy for Filr. If you have Retain then wait - I have already reported it to the Retain support tech team.

A recipient of an email with a Filr attachment reference receives two emails; one with the invitation to access the file and a second one with the link to the file placed on the Filr server. As pointed out by Marvin Huffaker on NGWlist, when a new user gets a link, there can be some confusion as to what they are supposed to do. They receive the email from the sender with the link, and then they will get a separate email from Filr telling them to register unless they have previously registered. However, the Filr email is worded so poorly, that the recipient will likely have no idea what the email is for.

When testing the integration I found, that if you resend an email, you will send the full attachment, not a link in that email, which is not the expected or correct behaviour. In the long term it would be ideal if the GroupWise POA was made Filr aware and when configured could strip attachments from emails and put them in Filr and add a reference.

The link to the Filr file is sent as an attachment not as a link. Again it is suggested that it is crucial to change this in the next version to send a link in text and not an attachment.

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